Privacy Policy
Your privacy matters. Here's how we collect, protect, and handle your information when you use our cash flow management services.
At quarovintel, we're committed to protecting your personal information. This policy explains how we handle data when you visit our website or use our services.
We operate under Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're based elsewhere, we still apply these protections because we think they're sensible.
Effective Date: 15 January 2025
What Information We Collect
The data we gather depends on how you interact with us. Some information you provide directly, while other details come from your use of our platform.
Contact Information
Name, email address, phone number, and business details when you register or reach out to us.
Financial Data
Transaction records, account details, and cash flow information you input into our platform for analysis.
Usage Information
How you navigate our site, which features you use, and technical details like IP address and browser type.
Device Information
Device identifiers, operating system, and settings that help us deliver a better experience.
We don't collect information we don't need. And we're always transparent about what we're gathering and why.
How We Use Your Information
Your data helps us provide better cash flow management tools and support. We're not in the business of selling your information or using it for purposes you haven't agreed to.
Primary Uses
- Delivering our cash flow management services and maintaining your account
- Processing transactions and generating financial reports
- Responding to your questions and providing customer support
- Sending service updates, security alerts, and important notices
- Improving our platform based on how people actually use it
- Detecting fraud and keeping our systems secure
- Complying with legal obligations under Australian law
Marketing Communications
We might send you information about new features or educational content related to financial management. You can opt out anytime. We respect your inbox.
How We Share Information
We don't hand over your data to just anyone. When we do share information, it's for specific reasons and always with appropriate protections.
- Service Providers: Companies that help us run our platform—cloud hosting, payment processing, analytics. They're bound by contracts to protect your data.
- Legal Requirements: If Australian law enforcement or regulatory bodies request information through proper legal channels, we comply.
- Business Transfers: If quarovintel is acquired or merged, your information would transfer to the new entity under the same protections.
- With Your Consent: Any other sharing happens only with your explicit permission.
We never sell personal information to third parties. That's not our business model, and it never will be.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do:
- Access Your Data: Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
- Correct Inaccuracies: If something's wrong, let us know. We'll update it promptly.
- Delete Your Information: Ask us to remove your data, subject to legal obligations that might require us to keep certain records.
- Object to Processing: You can question how we're using your information if you believe it's not appropriate.
- Data Portability: Request your data in a format that lets you transfer it to another service.
- Withdraw Consent: Change your mind about how we use your data anytime, though this might affect service availability.
To exercise these rights, contact us through the details below. We'll respond within 30 days and won't charge a fee unless your request is clearly excessive.
How We Protect Your Data
Security isn't just a checkbox for us. We use industry-standard practices to keep your information safe from unauthorized access, loss, or misuse.
- Encryption for data in transit and at rest using AES-256 standards
- Secure servers located in Australian data centers with physical access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for account access
- Staff training on data protection and privacy best practices
- Incident response procedures if a breach occurs
No system is completely impenetrable, but we take security seriously and continuously work to strengthen our protections.
Data Retention
We keep your information only as long as necessary for the purposes we collected it, or as required by Australian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of relationship plus 7 years | Legal and tax obligations |
| Financial Records | 7 years after transaction | Australian tax law requirements |
| Marketing Data | Until you opt out | Communication preferences |
| Usage Logs | 2 years | Security and service improvement |
| Support Inquiries | 3 years after resolution | Service quality and legal protection |
When we no longer need data, we securely delete or anonymize it so it can't be traced back to you.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small files help our site function properly and let us understand how people use our platform.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like keeping you logged in
- Performance Cookies: Help us see which features work well and which need improvement
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Show us how visitors navigate our site so we can make it better
You can control cookies through your browser settings, though some features might not work as smoothly if you disable them.
International Data Transfers
We primarily store data in Australia. If we need to transfer information overseas, we ensure adequate protections are in place through Standard Contractual Clauses or equivalent mechanisms.
Some service providers might be based outside Australia, but they're required to maintain privacy standards consistent with Australian law.
Children's Privacy
Our services aren't designed for individuals under 18. We don't knowingly collect information from children. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.
Changes to This Policy
Privacy law and best practices change over time, so we might update this policy. When we do, we'll post the revised version here and update the effective date.
For significant changes, we'll notify you directly via email or through a prominent notice on our platform. We encourage you to review this policy periodically.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Questions About Your Privacy?
We're here to help. Reach out if you have questions about this policy, want to exercise your privacy rights, or just need clarification on how we handle your data.
- Address: Level 4/15 London Cct, Canberra ACT 2601, Australia
- Phone: +61413466436
- Email: support@quarovintel.com