Our Commitment to Client Satisfaction
At quarovintel, we take client satisfaction seriously. Our cash flow management services are designed to deliver genuine value through careful analysis and practical strategies tailored to each business.
But we also understand that sometimes circumstances change or expectations don't align with reality. That's why we've created this straightforward refund policy that treats every situation with care and consideration.
Eligible for Refund
- Service not delivered as described in agreement
- Request made within 14 days of initial payment
- Technical issues preventing service access
- Duplicate charges or billing errors
- Service cancellation before work begins
Not Eligible for Refund
- Services already rendered and completed
- Request made after 14-day window
- Change of mind after work has started
- Third-party service fees already incurred
- Custom reports or analyses already delivered
How to Request a Refund
Contact Our Support Team
Send an email to support@quarovintel.com with your account details and reason for the refund request. Include your invoice number and payment date to speed things up.
Review and Assessment
Our team reviews your request within 2 business days. We'll look at your service usage, timeline, and circumstances to make a fair determination based on this policy.
Decision Notification
You'll receive a clear explanation of our decision via email. If approved, we'll outline the refund amount and expected processing timeline.
Processing and Payment
Approved refunds are processed back to your original payment method. The funds typically appear within the timeframes listed below depending on payment type.
Expected Processing Timeframes
Credit Card
5-10Business days for funds to appear in your account after processing
Bank Transfer
3-7Business days depending on your banking institution
PayPal
2-5Business days for funds to be available in your PayPal balance
Common Refund Scenarios
Early Cancellation
If you decide to cancel within the first 14 days and before we've delivered any reports or consultations, you're eligible for a full refund minus any payment processing fees already incurred.
Once we've started work on your cash flow analysis or delivered initial findings, the refund amount will be prorated based on the work completed. We'll provide a clear breakdown of how this is calculated.
Example: If we've completed 30% of the agreed work, you'd receive a 70% refund of the service fee.
Service Issues
Technical problems preventing you from accessing our platform or receiving services as described qualify for consideration. We'll work to resolve the issue first, but if that's not possible, a full or partial refund may be appropriate.
Document the specific issues you're experiencing and when they started. Screenshots or error messages help us understand and address the problem quickly.
Billing Errors
Duplicate charges or incorrect amounts are refunded in full as soon as the error is verified. These situations are typically resolved within 48 hours once we confirm the mistake in our records.
If you notice any billing discrepancy, contact us right away. The sooner we know about it, the faster we can fix it.
Partial Service Completion
When services are partially completed but can't be finished due to circumstances on our end, you'll receive a refund for the uncompleted portion based on the original agreement terms.
We calculate this fairly by determining what percentage of the total service has been delivered and charging only for that portion. The rest comes back to you.
All partial refunds include a detailed breakdown so you understand exactly what you're paying for.
Important Considerations
Refunds are processed using the same payment method you originally used. We cannot split refunds across multiple accounts or methods. Third-party platform fees and transaction costs that have already been paid to external providers are non-refundable. Custom work specifically created for your business cannot be refunded once delivered, as these insights cannot be returned or reused.